IOX Billing ("we", "our", or "us") operates the IOX Billing platform available at billing.ioxsolution.com and via the IOX Billing Android application. This policy explains what data we collect, why we collect it, and how we protect it.
1. Information We Collect
We collect information necessary to provide our WiFi billing and management services:
- Account information: name, email address, and password for tenant and subscriber accounts.
- Contact details: phone numbers used to deliver SMS notifications and access codes.
- Payment information: transaction references and mobile money numbers processed through our payment partners (Paystack, Hubtel). We do not store full card numbers.
- Network usage data: session duration and data consumption recorded by RADIUS accounting, used to enforce plan limits and generate usage reports.
- Device identifiers: MAC addresses of devices connecting through hotspot routers, used to associate sessions with vouchers or subscriber accounts.
- Router and infrastructure data: WireGuard keys, IP addresses, and configuration details for routers managed by tenant accounts.
2. How We Use Your Information
- Authenticate and authorise access to WiFi services.
- Process payments and issue vouchers or subscriber credentials.
- Send SMS notifications for plan activation, data usage warnings, and expiry alerts.
- Enforce data caps and session limits as defined by the subscribed plan.
- Provide tenant administrators with usage reports and billing dashboards.
- Maintain the security and reliability of the platform.
3. Data Sharing
We do not sell your personal data. We share data only with:
- Payment processors (Paystack, Hubtel) — to complete transactions.
- SMS gateway providers — to deliver account notifications.
- Tenant administrators — who manage the hotspot network you are connected to.
4. Data Retention
Account and session data is retained for as long as the account is active or as required to resolve disputes and comply with legal obligations. RADIUS session logs are retained for up to 12 months.
5. Security
All data is transmitted over HTTPS. Passwords are hashed and never stored in plain text. Access to production data is restricted to authorised personnel.
6. Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us. Subscribers may also contact the tenant administrator who manages their hotspot network.
7. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal data from children.
8. Changes to This Policy
We may update this policy from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
9. Contact Us
For privacy-related questions, contact us at info@ioxsolution.com.