What's new in IOX Billing

No more calls for "Clear MAC". When a voucher or username/password is locked to another device (a new phone, or a phone that changed its address), your customer can now move it to the device they're holding, by themselves. It's on for every account at no extra cost, and there's nothing to set up. What your customers see: • On the WiFi login page: instead of "already in use on another device", they get a "Use it on this device" button. One tap disconnects the old device and logs them in on the new one • On their My account page: a "Use on a new device" button does the same for username/password customers How it's kept safe: • Once every 24 hours per voucher or account, so it can't be passed around between phones • If we have the customer's phone number, we text them a 6-digit code first. Only the person who bought it can move it • Every move is recorded with the old device's address You stay in control: • To turn it off, go to Settings → Branding and switch off "Customers can move to a new device". Customers then see the old message and call you as before • Your "Clear MAC" button on vouchers and accounts still works as before, and now also frees the account for RADIUS straight away Need help? Call IOX support on +233 598 575 605.

Find the dashboard has too many menus? You can now switch to a Simple version: one page with big buttons for the jobs you do every day. It's free on every account and works best on your phone. How to turn it on: Tap "Simple version" at the top of your dashboard. From then on, logging in opens the simple page. To go back, tap "Switch to full version" at the bottom of any simple page. What's on the simple page: • Money today and this month, and whether your router is online • Sell vouchers: pick a plan, pick how many (1 to 100), then Print them or Share on WhatsApp. For a single voucher you can type the customer's phone number and we'll text them the code • My money: today, yesterday, this week and this month, your latest sales, and the account your payouts go to • Who's online: everyone connected to each router, with a Disconnect button • My plans: add or change a plan in plain words: price, how long it lasts (minutes, hours or days), speed in Mbps and devices per voucher. Turn a plan on or off sale with one tick Nothing changes in your setup: vouchers and plans made on the simple page are exactly the same as in the full version, and anything set up in the full version (hidden plans, schedules, which routers a plan works on) is kept when you edit a plan on the simple page. Need help? Call IOX support on +233 598 575 605.

Your username and password customers now have their own "My account" page. It shows how much data they have left and lets them top up without disconnecting. It's on for every account at no extra cost, and there's nothing to set up. What your customers see: • Their package, whether it's active, how much time is left and when it ends • Data left, with a bar that turns amber at 80% and red at 90% (or "Unlimited" on uncapped packages) • A "Top up now" button. It opens your buy page with their phone number filled in. Paying with that number extends the same account, so they keep their login and stay connected How customers open it: 1. From their SMS. The text they get when they buy or renew now ends with "Check data left & top up:" and their personal link, so they can check any time. The low-data warning and "data used up" texts include the same link. It works on WiFi or mobile data, even after their data runs out. 2. From the WiFi. While connected, they tap "Package data used & remaining" on the status page or "Check My Data Usage" on the logged-in page. Your routers already have these buttons. Good to know: • Each customer's link is private to them and can't be guessed. The WiFi button only opens the account of the person logged in on that phone. • Voucher customers don't get an account page. Their texts and WiFi pages stay as they are. • If you use your own Payment SMS template (Settings → Notifications), the link is added at the end. To place it yourself, put @account_link where you want it. Tip: tell your customers, "Open the link in your SMS any time to see your data left and top up."

Agents is now available on every account at no extra cost. It lets you sell vouchers through people you trust, such as a shop owner, hostel caretaker or vendor, and the system keeps count of what they sell and owe you. How it works: 1. Add a location. Go to Agents → Locations, name the site and tick its router(s). Vouchers made for that location only work on those routers, so a code sold at one site can't be used at another. 2. Add the agent. Enter their name, phone number and a PIN, then choose their location, the packages they may sell, and any commission. 3. The agent signs in on their phone at your address followed by /agent/login (for example yourname.billing.ioxsolution.com/agent/login). There they can make and print vouchers and see what they owe. You can also give vouchers to an agent yourself from their page. 4. A sale is counted the first time a customer logs in with an agent's voucher. The price, minus commission, is added to what the agent owes. 5. When the agent pays you, open their page and record the payment (cash, mobile money, bank or other). The amount owed drops straight away. What you get: • Location-locked vouchers, so codes can't be moved between sites • Each agent's amount owed, worked out for you • Commission per agent, as a percentage or a fixed amount • A limit on how much each agent can owe before they can make more vouchers (we recommend setting one) • Optional approval: tick "I approve each request first" on an agent and their requests wait under Agents until you approve or decline them • SMS, email and WhatsApp alerts when an agent asks for vouchers, with a link to approve (Settings → Notifications → Agent Alerts). You can also be alerted every time an agent makes vouchers • Agents get a text when you approve or decline their request • A report by agent and by location for any period, which you can download as CSV To get started, open Agents in the left menu. Full step-by-step instructions are in Help → Agents.

A new captive portal theme, Voucher Upgrade, is now available on every router at no extra cost. It looks and works exactly like the Streamlined portal. The one addition: after a customer redeems or buys a voucher, they are asked for their phone number (they can skip it). If they enter it, the system creates a username and password account for them and texts it to them. Their voucher keeps working as normal. The login text uses your SMS credits (or your own SMS gateway). Why it helps: • Voucher buyers become customers you can recognise and reach again • Next time they can log in with their own username and password, or renew from their phone, without hunting for a new voucher • You see them under Internet Users like any other account To turn it on: open Routers, choose a router, go to the Captive Portal tab and select Voucher Upgrade. The new login pages are pushed to the router automatically. Also new: on the Payments page, the Average Revenue Per User section has been replaced by a simpler Customers summary showing how many people paid this month, how much each spent on average, and how many were new or returning. It follows the router you have selected.

Router Data Alerts is now available as an optional add-on. Receive an SMS or WhatsApp message each time one of your routers crosses a data threshold you choose, for example every 1 TB, within your monthly cycle. It helps you keep track of your upstream bandwidth use and plan capacity before costs rise. What you can configure: • Your alert threshold, in GB or TB • The day your monthly cycle starts, to match your internet bill • SMS, WhatsApp or both (SMS alerts use your SMS credits) • Clear a router's usage at any time to restart its count Price: GH₵20 per month (US$1.70 for accounts billed in US dollars), added to your platform invoice. To subscribe, open Platform Invoice in the sidebar and select Subscribe to Router Data Alerts under Add-ons. Each router's usage for the current cycle is shown on its page.