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SMS
SMS Credits & Message Logs
The platform uses a pre-paid SMS credit balance to send messages to your clients (payment confirmations, expiry reminders, data warnings) and to your admin phone (router offline alerts, queue worker alerts). Credits are purchased in advance and deducted per message sent.
1
Check your SMS balance
Go to SMS Credits in the sidebar. Your current credit balance is shown at the top, along with a history of previous purchases.
2
Purchase credits
Select a credit package from the available options and click Buy Now. You are redirected to Paystack to complete the payment. Credits are added to your balance instantly once the payment is confirmed.
3
View SMS delivery logs
Go to SMS Logs to see every SMS the system has attempted to send. Each entry shows the recipient, message content, timestamp, and delivery status (success or failed). Filter by status or search by phone number.
4
Retry a failed message
If an SMS failed to deliver (e.g. network error, invalid number), click Retry on that log entry to resend it immediately. You can also use Retry All Failed to resend all failed messages in bulk.
SMS not sending? Check that your SMS API key and sender ID are configured under Settings → SMS and that SMS is enabled. Then check your credit balance — messages will silently fail if the balance is zero.